VLink 3500 video does not work, resetting does not work; VLink Lock-up

Potential Symptoms

  • While using a VLink 3500, some to none of the video is on the display, Venus content may or may not get to display, and/or the display looks garbled.
  • Have tried resetting VLink via the On/Off switch

Environment

  • Product: 
  • Component: VLink 3500
  • Control System: 

Cause

  • VLink lock-up.

Resolution

  1. Turn the VLink off.
  2. Pull the power cable to the VLink, and leave it unplugged for a minute.
  3. Plug the VLink back in and turn it on. This will correct the issue.

KB ID: DD2215079


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