VLink 3500 video does not work, resetting does not work; VLink Lock-up
Potential Symptoms
- While using a VLink 3500, some to none of the video is on the display, Venus content may or may not get to display, and/or the display looks garbled.
- Have tried resetting VLink via the On/Off switch
Environment
- Product:
- Component: VLink 3500
- Control System:
Cause
- VLink lock-up.
Resolution
- Turn the VLink off.
- Pull the power cable to the VLink, and leave it unplugged for a minute.
- Plug the VLink back in and turn it on. This will correct the issue.
KB ID: DD2215079
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