Galaxy, Serial Communications, USB to Serial adapter; Communication works for a few times but then stops

Potential Symptoms

  • Communication works for awhile but then stops.
  • Reseating USB to Serial adapter will restore communication for a short period of time.
  • Issue occurs on multiple computers with different Operating systems.

Environment

  • Galaxy
  • Venus 1500 software
  • Serial Communications
  • USB to Serial adapter

Cause

  • USB to Serial cable is failing.

Resolution

  • Replace USB to serial adaptor with a MOXA (A-2221).

Work Around

  • Disconnect and reconnect adapterĀ and send out content.

KB ID: DD2199979


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