Daktronics

No communication and loopback fails to server; Wiring issue

Potential Symptoms

  • Unable to connect to display but loopback test passes on output of J-box.
  • Loopback test to the server radio fails or reply is garbled.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Serial Radio (Gen 2)
  • Control System: Venus 1500

Cause

  • Issue with cable wiring between J-box and Server radio.

Resolution

  • Strip both ends of all wires in signal cable and re-terminate to the terminal block on the J-box and the Server radio
    • If cable is damaged beyond repair, it may need to be replaced.

KB ID: DD2197669

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