Daktronics

Venus 1500: C++ Runtime Error when launching any part of version 3.12 software

Potential Symptoms

  • Updated software to 3.12 and now receiving a C++ Runtime Error when launching any part of the software.

Environment

  • Venus 1500 (Any V3 upgraded to 3.12.1 from Dakfiles)
  • Configuration
  • Windows 7
  • M2
  • Windows XP

 

Cause

  • Updated software from version 3.X to 3.12.1 from Dakfiles and now the software is receiving C++ Runtime Error. After the update, some how or reason some files had turned to Read-Only.

Resolution

Registry disclaimer

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly, so it is recommended that this only be performed by an IT professional.  For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

Back up and restore the registry in Windows
Search https://support.microsoft.com/ for the process. 
 

Step 1:Give Users full rights to Daktronics Folders.

  1. Go to Windows Start Menu -> Computer or My Computer.
  2. Browse to the following locations:
    • C:\Program Files\
    • Windows XP - C:\Documents and Settings\All Users\Application Data
    • Windows Vista - C:\Program Data
  3. Right-click on the Daktronics folder and choose Properties.
  4. Choose Security Tab. (if Security Tab is missing follow Missing or no Security Tab found in Windows XP )
  5. Add Users and give full rights to all users.
  6. Click Apply and Ok.


Step 2: Give proper rights to HKEY Registry.

  1. Go to Windows Start Menu -> Run -> Type Regedit -> Ok.
    • Go to HKEY LOCAL MACHINE -> Software
    • Go to HKEY CURRENT USER -> Software
  2. Right-click on the Daktronics folder, and choose Permissions.
  3. Give full rights to all users.
  4. Click Apply and Ok.
    • Log in as User and verify the software is working correctly.


Step 3: Make sure Daktronics folders are not set to Read-Only

  1. Go to Windows Start Menu -> Computer or My Computer.
  2. Browse to the following locations: 
    • Windows XP - C:\Documents and Settings\All Users\Application Data\Daktronics
    • Windows Vista - C:\Program Data\Daktronics
  3. Right-click on each file in the Daktronics Folders and choose Properties.
  4. Make sure the Read-Only is not checked.
    • You may need to add Read-Only, Click Apply, Remove Read-Only, click Apply and Ok to take away a ghost setting.

Step 4: Register the software components.

KB ID: DD2196916

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.