Daktronics

How do I troubleshoot error codes in device manager to resolve issues with an adapter?

Potential Symptoms

Troubleshoot error codes in device manager or resolve connection issues with a particular adapter

Environment

  • USB to Ethernet Adapter (DLink)
  • USB to Serial to Serial Adapter (Prolific, Moxa)
  • Other devices 

Resolution

  1. Open up device manager by right-clicking on Computer or My Computer from either the start menu or from an icon on the desktop and select Manage to open up the Computer Management window
  2. Select Device Manger from the left window pane
  3.  Expand the appropriate category for the device on the right window pane (for a USB to Ethernet adapter, expand Network adapters; for a USB to serial adapter, expand Ports (COM &LPT))
  4. Double-click on the particular device or right-click and select Properties to view device status
  5. Check for any error codes
  6. The following link can be referenced for particular error codes:  http://support.microsoft.com/kb/310123
  7. If particular error code is not found try Googling it.
  8. As for general troubleshooting steps, try reseating the connection for the particular device in question at the port it's plugged into.  One can also try disabling and enabling the device in Device Manager and see if the issue resolves.  Sometimes it can be a driver issue (i.e. a particular driver is not compatible with a particular operating system)

 

KB ID: DD2171158

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.