Venus 1500 messages in stored presentations instead of running
Potential Symptoms
- Messages are in stored instead of running.
- Sign is blank with pixel blinking in bottom right corner even though messages should be running. Display has a heartbeat.
- May see that deleted space on controller is over 50 percent of the memory.
Venus 1500 v3 symptom
- Message in stored messages will not move into running messages when double clicked on.
Environment
- Product Family: Software; Message Displays
- Product: AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, Electronic Message Center (EMC) or Board (EMB), Marquee, Readerboard, Display
- Component:
- Control System: Venus 1500 v3; Venus 1500 v4
Cause
- Fragmented file or corruption in memory.
Resolution
- Clear the display memory and perform memory clean up.
- For Venus 1500 V3, follow: How do I clear the display memory in Venus 1500 V3?, DD2178156.
- For Venus 1500 V4, follow: How do I clear the display memory in Venus 1500 v4?, DD2078733.
- Re-publish schedule to display.
KB ID: DD2163424
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