Daktronics

Venus 1500 V4, File Retrieval Failure alert, Corrupt message

Potential Symptoms

  • Unable to communicate.
  • Getting "File Retrieval Failure" Error (See Below for picture).

Environment

  • GPR,
  • M4
  • Venus 1500 Version 4

Cause

  • Content is corrupt and will not allow to connect in Venus software.

Resolution

  1. Connect with M4 Config.
  2. Click dropdown to the right of lightning bolt Reset Display icon.
  3. Click Reset and Clear Sign Memory.
  4. After display has reset connect in V1500 v4.

KB ID: DD2153353

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