Receiving a "exceeded power limits of hub port" from USB device

Potential Symptoms

  • Receiving the following error message: "A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device."
  • No communication through USB device.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Computer, USB device
  • Control System:

Cause

  • Bad USB port on computer.

Resolution

  1. If available, plug the USB device into another free USB port and verify it detects/functions correctly (can check Device Manager for errors).
  2. If still no resolution, USB device could be malfunctioning or causing USB ports to go bad.

KB ID: DD2150899


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