When installing Venus 1500 v4 getting a Network-related instance error, and the installer is not prompting to install the SQL Server

Potential Symptoms

  • When installing Venus 1500 v4 getting a Network-related instance error, and the installer is not prompting to install the SQL Server.

Environment

  • Product Family: Software
  • Product: Galaxy
  • Component: Windows XP with XP Media center Edition Service pack 2
  • Control System: Venus 1500 (4.15)

Cause

  • Venus 1500 install CD/Full/LITE for v4.15 is not automatically prompting the SQL Server 2005 install or prompt to install the Windows XP Service Pack 3 before proceeding. It has been determined the issue is with the 4.15 installer.

Resolution

  1. Update Windows with the latest updates, including Service Pack 3.
  2. Download and install the latest Venus 1500 v4 Installer.
  3. Follow DD1993540 for instructions.

KB ID: DD2149212


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