Individual pixel/s or LED/s stuck on; Module hardware failure

Potential Symptoms

  • Individual pixels/LEDs stuck on.
    • Moving the module causes the issue to¬†follow.
    • Reseating or replacing the ribbon cable has no change.

Environment

  • Product Family: Billboard, Message Displays, Video
  • Product: Billboard, Galaxy, GalaxyPro (GPR, GP3, GP4), ProStar, GS6
  • Component: LED Module
  • Control System:

Cause

  • Hardware failure on module.

Resolution

  • Replace the¬†module.

Work Around

  • If no spare modules are available, move to bottom line or outside edge of display.

KB ID: DD2145522


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