Venus 1500 v4 will not launch, no errors in logs or event viewer
Potential Symptoms
- Venus 1500 v4 will not launch.
- There will be no errors in Event Viewer or Software logs.
- Receiving error when launching Venus 1500.
- Venus 1500 by Daktronics has stopped working. Windows can check online for a solution to the problem.
- May see the following error in Venus 1500 log file located at the following location:
- Windows XP - C:\Documents and Settings\All Users\Application Data\Daktronics\Venus 1500 V4
- Windows Vista or 7- C:\ProgramData\DAKTRONICS\Venus 1500 V4
- Error Message: The type initializer for 'System.Windows.Media.FontFamily' threw and exception.
Environment
- Venus 1500 (4)
- Windows XP, Vista or 7
Cause
- There is a bad font in the registry that has a invalid data path. This can effect both Windows XP, Vista and 7 OS.
Resolution
Registry disclaimer
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756
- Go to the following location:
- Windows XP - Windows Start Menu -> Run -> type regedit, click Ok
- Windows Vista\7 - Windows Start Menu -> In search programs and files type regedit, right-click regedit filtered in the start menu and select Run as administrator.
- Go to following path in both XP, Vista or 7:
- HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> Windows NT -> CurrentVersion -> Font
- Scroll down until you find two fonts titled Network Access vt220.
- You will see the pathway is set as C:\Windows\system32\C:\Windows\Fonts\Vt220.ttf. This is an invalid pathway, if you try to browse to that location on the computer, you will not see a 2nd C drive. (see screen shot below)
- Right-click on each font files and choose Modify.
- Under Value data remove the bad path C:\Windows\System32\(first part) and leave C:\Windows\Fonts\Vt220.ttf
- Click Ok.
- Launch Venus 1500 v4 again.
KB ID: DD2143827
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