Daktronics

When launching Venus 1500 v4 get a "Venus 1500 encountered a problem and needs to close" error on computer that the Venus files were copied to

Potential Symptoms

  • When launching Venus 1500 v4 get a "Venus 1500 encountered a problem and needs to close" error.
  • Unable to Launch Venus 1500 v4 after trying to transfer the database.
  • When launching Venus software, getting an SQL error similar to: "Could not start the SQL Server (NUCLEUS) service on Local Computer."
  • There is one or 2 "Daktronics" folders in Program Files or Program Files x86.

Environment

    • Product Family: Software
    • Product:
    • Component:
    • Control System: Venus 1500 v4

    Cause

    • Venus 1500 v4 was not installed properly. The files/folders for, Daktronics, Venus 1500 or Microsoft SQL Server were copied over to the new PC from the old PC..

    Resolution

    1. Remove all copied/transferred files on the new PC.
    2. Follow: How do I update or download Venus 1500 V4 software?, DD1993540
    3. To transfer the Database from the Previous control PC, Follow: How do I use the Nucleus Server Database utility to transfer or save a database?, DD1705994

    KB ID: DD2141434

    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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