Unable to connect to Galaxy display, No transmit light on signal converter, Serial cable not plugged in
Potential Symptoms
- Unable to connect to the display, but J-box and display have been reset.
- "No Response" alert in Venus 1500.
- Transmit (TX) light on signal converter/J-box does not flash when trying to communicate.
- Serial cable from the signal converter is connected to a different device other than controlling computer.
Environment
- Product Family: Message Displays
- Product: Galaxy, AF-3400
- Components: Serial Radios (Gen. 2)
- Control System: Venus 1500 Version 3 or Version 4 (V3 or V4)
Cause
- Serial cable is disconnected from the controlling computer.
Resolution
- Reconnect the serial cable and or USB to serial adaptor.
KB ID: DD2137192
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