Unable to connect to Galaxy display, No transmit light on signal converter, Serial cable not plugged in

Potential Symptoms

  • Unable to connect to the display, but J-box and display have been reset.
  • "No Response" alert in Venus 1500.
  • Transmit (TX) light on signal converter/J-box does not flash when trying to communicate.
  • Serial cable from the signal converter is connected to a different device other than controlling computer.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, AF-3400
  • Components: Serial Radios (Gen. 2)
  • Control System: Venus 1500 Version 3 or Version 4 (V3 or V4)

Cause

  • Serial cable is disconnected from the controlling computer.

Resolution

  • Reconnect the serial cable and or USB to serial adaptor.

KB ID: DD2137192


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