Daktronics

TriCaster: Receive error 'Unsupported Project Format. File could not be opened' when launching software in Daktronics system.

Potential Symptoms

  • Get the following error when launching the TriCaster software: "Unsupported Project Format. File could not be opened."

Environment

  • Product:
  • Component: TriCaster Pro
  • Control System: TriCaster Studio

Cause

  • Corrupt DDR Project File(s)

Resolution

TriCaster SD Unsupported Project Format when launching software (site.com)
  1. Get into Admin mode.
    1. If you are able to, close out of the error message (might pop up twice).
      • Once into TriCaster software, click the close button and choose Admin, or press CTRL + V + T;  Some instances, this will cause the machine to lock up or just simply not take you to the Admin mode, requiring a hard reboot.
    2. If you are unable to get to Admin mode through the normal means, do the following:
      1. Reboot TriCaster computer.
      2. When the Windows XP Welcome/Splash screen appears, hold down the Shift key on the keyboard.  (This will prevent the TriCaster software from loading and take you straight into Admin mode.)
  2. Open My Computer and browse to C:\TriCaster\User Data\*username*\
    • *username* could be something like TCPro, TCStudio, Daktronics, etc.
    • Whatever the username the machine is logging in as will be the folder to select.
  3. In the above path, there will be a My DDR Projects folder.
  4. Delete the folder.
  5. Launch TriCaster.  *The user will need to setup the DDRs playlists again.

KB ID: DD2121431

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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