All Sport CG bitmap file is very pixelated or has color shifting of the image

Potential Symptoms

  • Bitmap image is very pixelated
  • Color shifting where colors in the image on the bug output are not looking as they are expected to look

Environment

  • All Sport CG
  • Custom bmp logo

Cause

  • Image format
    • Pixel dimensions are out of spec
    • File size needs to be exactly 15,798 bytes (not 15,800 which may be seen if bringing in files from other image applications that tend to pad the file adding the extra 2 bytes to the file size)

Resolution

  1. Format image as a bitmap (.BMP) file.
  2. Save bitmap file in 24 bit format.
  3. DPI setting is not significant.
  4. Height of 32 and width of 164.
  5. To correct file size to exactly 15,798.  Final edit of Bitmap image file should be done in Microsoft Paint by selecting a color from a pixel (with the eye dropper tool) and write the same color back to a similar pixel.  Then save the file.  The file should then be the correct size and can be downloaded to the CG.

KB ID: DD2106609


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