When trying to add, save new message or do "save as" get error: Connection to the server has been lost. The dialog will now close.

Potential Symptoms

When trying to add, save new message or do save as get error: Connection to the server has been lost. the dialog will now close.

Error:
Connection Lost
Connection to the server has been lost. The dialog will now close. Error: The communication object, System.ServiceModel.Security.SecuritySessionClientSettings'1+ClientSecurityDuplexSessionChannel[System.ServiceModle.Channels.IDuplexSessionChannel], cannot be used for communication because it is in the Faulted state.


Environment

  • Venus 1500 (4.14.2)
  • Configuration
  • Windows 7
  • M3

Cause

The quota values when sending/receiving between Venus 1500 and Nucleus Server are not a high enough limit.

Resolution

Upgrade to Venus 1500 v4.15 or greater.  Follow DD1993540 on how to update Venus 1500 v4. 

KB ID: DD2105716


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