Ethernet Bridge Radios (EBR), Not able to ping or connect to the display, Able to ping both radios

Potential Symptoms

  • Unable to ping or connect to the display, but able to ping both radios.
  • In the EBR Diagnostics program, it shows connection to both radios, but from the client radio to the sign it is Unknown.

Environment

  • Product Family: Message Displays
  • Product:  Galaxy AF-3500, AF-3550
  • Component: Ethernet Bridge Radios
  • Control System: Venus 1500   

Cause

  • Damaged or loose Ethernet cable between the client radio and the controller.

Resolution

  1. Re-seat and/or replace cable.
  2. Cycle power to the display and confirm IP address during boot sequence.
  3. Confirm communication with the display.

KB ID: DD2086010


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