Ethernet Bridge Radios (EBR), Not able to ping or connect to the display, Able to ping both radios
Potential Symptoms
- Unable to ping or connect to the display, but able to ping both radios.
- In the EBR Diagnostics program, it shows connection to both radios, but from the client radio to the sign it is Unknown.
Environment
- Product Family: Message Displays
- Product: Galaxy AF-3500, AF-3550
- Component: Ethernet Bridge Radios
- Control System: Venus 1500
Cause
- Damaged or loose Ethernet cable between the client radio and the controller.
Resolution
- Re-seat and/or replace cable.
- Cycle power to the display and confirm IP address during boot sequence.
- Confirm communication with the display.
KB ID: DD2086010
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