When Launching Venus 1500 v4 get error "Venus 1500 by Daktronics has stopped working"

Potential Symptoms

  • When Launching Venus 1500 v4 get error "Venus 1500 by Daktronics has stopped working"
    Error:
    Venus 1500 by Daktronics
    Venus 1500 by Daktronics has stopped working
    A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.  
  • Source: .NET Runtime Application: Venus1500.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Windows.Markup.XamlParseException Stack: at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri) at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri) at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean) at System.Windows.Application.LoadComponent(System.Object, System.Uri) at Daktronics.V1500.V4.App.InitializeComponent() at Daktronics.V1500.V4.App.Main(System.String[])
  • Source: Application Faulting application name: Venus1500.exe, version: 4.20.5058.20786, time stamp: 0x527a7d44 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe0434352 Fault offset: 0x0000c42d Faulting process id: 0x1128 Faulting application start time: 0x01cfde919541744f Faulting application path: C:\Program Files (x86)\Daktronics\Venus 1500 V4\Venus1500.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: d43d01f0-4a84-11e4-ac0d-0080c83ce825

Environment

  • Venus 1500 V4
  • Windows 7/Vista

Cause

  • A Windows 7 system file, font or .NET (hidden in Windows 7) has become corrupt or missing.

Resolution

Step 1: Try reinstalling Windows 7/Vista Verdana and Arial Font.
  1. Copy font's from another Windows fonts folder. Go to C:\Windows\Font and copy the entire Arial collection and Verdana Collection
  2. Transfer to the affected computer
  3. Copy the new font's into the Windows Font Folder
  4. Select replace on all prompt's.
  5. At this point, attempt to open Venus, continue if it not resolved.
Step 2: Run the System File Checker Tool. Follow Microsoft KB929833 at http://support.microsoft.com/kb/929833.

Step 3: Run Windows 7 Updates if needed.

Step 4: Restart Computer and try launching Venus 1500 again.

KB ID: DD2080117


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