Galaxy, message won't stop running, Venus 1500 Version 3

Potential Symptoms

  • Unable to get message off of display even though message is deleted from the schedule and the database.
  • Messages scheduled to stop at a certain time of day are not stopping even though they are scheduled correctly.

Environment

  • Galaxy
  • Venus 1500 (3.12)

 

Cause

  • Message(s) playing independent of schedule; instead playing from the independent Message control.

Resolution

  1. Choose Message Control View in Venus 1500.
  2. Find message(s) that needs removal.
  3. Remove message(s).
  4. If message/s already part of schedule as well, may need to resend the schedule.

KB ID: DD2077290


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