Daktronics

Venus 1500 V4, Error message Venus 1500 has encountered a problem and needs to close

Potential Symptoms

  • Receiving an error message while opening Venus 1500 software:
    • Venus 1500 has encountered a problem and needs to close.
  • When reviewing Venus 1500 Error logs you receive the following error:
    • Windows XP - C:\Documents and Settings\All Users\Application Data\Daktronics\Venus 1500 v4
    • Windows Vista, 7 or 8 - C:\Program Data\Daktronics\Venus 1500 v4
    • Unable to cast object of type 'Daktronics.Nucleus.ServiceContract.Data.Schedule' to type 'Daktronics.Nucleus.ServiceContract.Data.Message'. at Daktronics.V1500.V4.PlaylistView.AddMessagesToPlaylist(List`1 fileList, Dictionary`2 pathList) at Daktronics.V1500.V4.PlaylistView.<>c__DisplayClass1b.<PopulatePlaylistWithMessages>b__1a()

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • The Venus Database has become corrupted.

Resolution

  • Could try loading the backup database using How do I use the Nucleus Server Database utility?, DD1705944
  • Save the existing database(to desktop or flash drive).
  • Load the backup database(C:\Program Files (x86)]\Daktronics\Nucleus Server\Backup\Backup.nuckback) using the same utility.  Open Venus V4.
  • If you get the same error, the database is corrupt.   Instead of saving the database, click NEW.
  • This will not save any content or display configuration and the Database is lost.
  • Take note of the type of communication and IP address to reconnect to the display.
  • Content that is still on the display can be retrieved after the display is configured.
  • After you connect to the display in the software, if the error message appears again, do a clear memory/reset on the display.

KB ID: DD2071277

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