Display blank, voltage coming into power panel too low

Potential Symptoms

  • Proper voltage not coming into the display's power panel.
    • Display is blank.
    • No heartbeat on the display.
  • Receiving timed out error in Software.  Can not connect or get status with Software.

CDMA Specific Symptoms:

  • CDMA modem has no power light lit.
  • Unable to connect to CDMA modem or web configuration page.

Environment

  • Product Family: Message Displays, Billboards
  • Product: Galaxy, GalaxyPro, Billboard, AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3501, AF-3550, AF-3700, GPR, GP3, GP4, GS6, DB-1000, DB-2000, DB-3000, DB-4000, DB-4100, DB-4200, Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
  • Component:
  • Control System:

Cause

  • No or low voltage into the display.

Resolution

  • Start by checking if the breaker is tripped or turned off in the power panel box.  If these do not bring proper voltage back to the display will need to have an electrician correct the power issue to the display.

KB ID: DD2058556


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