Upon booting display it shows -12 DNS Error

Potential Symptoms

  • Upon booting display it shows -12 DNS Error.

Environment

  • Product Family: Message Displays, Software
  • Product: AF-3550
  • Component: M3 GNet Controller

Cause

  • The display controller is unable to resolve the domain name required to connect to due to incorrect network settings on display.

Resolution

  • Change the following network settings on display to correct values as required by the network.
    • IP address.
    • Subnet Mask.
    • Gateway.
    • DNS.

KB ID: DD2048530


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