M2Config gives invalid response error when connecting with Serial communications

Potential Symptoms

  • Attempting to connect to controller with M2Config utility and getting invalid response errors.

Environment

  • Product Family: Message Displays
  • Product: Animated Displays, Galaxy, GalaxyPro, AF-3150, AF-3160, AF-3180, AF-3190, AF-3200, AF-3220, AF-3400, AF-3300, AF-3500, AF-3700, M2, M3
  • Component: Serial communication/connection
  • Control System: M2Config Utility

Cause

  • Baud rate set wrong in M2Config utility.

Resolution

  • Set Baud rate to correct setting based on controller type & firmware.  See chart below.
    M2 Controller using firmware ED13305.EXE19200
    M2 Controller using firmware ED15159.EXE115200
    M3 Controller using firmware ED16619.EXE115200
    M3 Controller using firmware DD1425608.EXE
    115200

 

KB ID: DD2038344


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