Venus 1500 Version 4 cannot connect to MDC controlled display
Potential Symptoms
- Synchronize Time Zone Unsupported Command error Venus 1500 v4.
- Venus 1500 Version 4 cannot connect to MDC controlled display.
- May receive "Download File STATUS.XML unsupported command" when trying to detect display in Venus 1500 v4.
- May receive "synchronize time zone unsupported command" error in Venus 1500 v4.
Environment
- Product Family: Message Displays
- Product: AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, X-1000
- Component: MDC Controller based products
- Control System: Venus 1500 v4
Cause
- Venus 1500 Version 4 is not a compatible environment for displays using MDC controllers.
Resolution
- Use Venus 1500 V3.12 software. Review What operating systems OS are supported with the Venus 1500 software versions and display types? DD1995806
KB ID: DD2037905
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