D-Link USB to Ethernet adapter, Error Code 97 when installing adapter cable drivers, Port not recognizing D-Link

Potential Symptoms

  • D-Link Error Code 97 when installing adapter cable drivers.
  • D-Link still appears under "Other devices" after installation attempt.

Environment

  • Product Family: Control System, Message Display
  • Product: AF-3400, AF-340*, AF-3500, AF-3550, AF-3700, Galaxy, GalaxyPro, GP3, GP3
  • Component: D-Link USB to Ethernet Adapter, DUB E-100
  • Control System: Venus 1500 version 3, Venus 1500 v3, Venus 1500 v4

Cause

  • USB port wasn't recognizing the adapter correctly.

Resolution

  1. Move adapter cable to another USB port on the computer.
  2. Open the D:\ drive and run the installer with Administrator rights.

KB ID: DD2013008


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