Daktronics

GPR, Venus 1500 version 4.13, Cannot communicate with display after time zone gets setup but can ping display

Potential Symptoms

  • Cannot communicate with display with Venus software but can ping display.
  • Communication is lost to display after time zone sync is attempted.
  • Time zone city name is very long.
  • Time zone has changed to a different time zone.

Environment

  • GalaxyPro Revolution
  • GPR
  • Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
  • M4 Controller based Product
  • Venus 1500 4.13

Cause

  • Time Zone name selected was too long triggering an issue in v4.13 Venus 1500.

Resolution

  1. Update to Venus 1500 4.14 or newer.  See How do I update or download Venus 1500 V4 software?, DD1993540 for details.
  2. Reboot display.
  3. Republish content.

Work Around

  • Change Time zone to a shorter city name in the same time zone and cycle power to display.

KB ID: DD2008891

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