Daktronics

GPR (4.10.1 or lower firmware), Display is blanking, content contains Venus fonts with an outline

Potential Symptoms

  • Display is blank even though the Venus 1500 shows content running.
  • Display will work fine after power cycle/reboot but after so long or an undetermined amount of time the display will blank again.
  • Display may recover from blank state on it's own but will blank again some time later.

Environment

  • GalaxyPro Revolution
  • GPR
  • Electronic Message Center (EMC), Marquee, Electronic Message Board (EMB), Display
  • M4 Controller based Product (firmware 4.10.1 or lower)

Cause

Firmware Issue - content running Venus font text objects with an outline will cause the display to blank.

Resolution

Update controller firmware to 4.11 or higher using M4Config.  Contact Daktronics Technical Support for assistance.

 

For Temporary Operation

Option A

  1. Modify content so True Type fonts are used.  Outlines can be used on this text object.
  2. Font types are listed under their appropriate heading in content studio.

Option B

  1. Remove outlines from any Venus type font.  Outlines cannot be used on this text object.

Option C

  • Reboot display at breaker to bring the display back to a working condition.  Remember, this is a temporary solution as the sign may Blank again.

KB ID: DD2006568

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