Time will not synchronize on Galaxy with Venus 1500 Version 3.11.
Potential Symptoms
- Time / Date is off or will not synchronize on the display automatically.
- Unable to update with Set Time/Date in Venus1500 Diagnostic Controls.
Environment
- Product Family: Software
- Product:
- Components:
- Control System: Venus 1500 v3.11
Cause
- Auto-sync in the Venus 1500 V3 Settings is set to No. Typically this only effects v3.11, however it is recommended to verify software version, and proceed with update if SW is not at v3.12.
How to verify software version:
- From the Venus 1500 Shell, right-click Venus 1500 Logo and choose About Venus 1500.
-
- Click on the Versions tab and look at the Administrator.
- If it shows v3.11 is it required to update to v3.12 to apply the fix permanently.
- If it shows v3.10 or lower, it is highly recommended to update to v3.12.
Resolution
Step 1: Update Venus 1500 v3 to the latest version.
- Follow How do I update my Venus 1500 v3 software to the latest 3.12?, DD2068275 on how to update Venus 1500 V3 to the latest V3.12.
- If you are using V3.11, it is required to update to V3.12 in order for the resolution to apply permanently.
Step 2: Change the Venus 1500 auto sync setting to Yes.
- After update completed, go to Windows Start Menu, choose My Computer or Computer.
- Browse to the following location:
- For Windows XP: C:\Documents and Settings\All Users\Application Data\DAKTRONICS\Venus 1500
- For Windows Vista: C:\ProgramData\Daktronics\Venus 1500
- Right-click on Settings.xml and select Open With....
- Select Notepad as the program to open with, or click Browse and select Notepad.
- Once in the Settings.xml, locate the auto sync time=, and change the "NO" to "YES".
- Click File and select Save.
Step 3: Sync the time to the display in Venus 1500 V3.
- Launch Venus 1500 Display Manager.
- Click on the Diagnostics Control View (Button with two gears).
- Select and highlight display under Display List.
- Click Set Time/Date button.
- Look in the bottom left and verify if the time ha synced to the display.
KB ID: DD1987066
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.