Daktronics

C++ Runtime Error with Venus 1500 Version 3 Software, Cause Unknown

Potential Symptoms

  • Unable to install or update software to current version due to a runtime error "Runtime Error! Program: C:\WINDOWS\Temp\_INS0432_mp".

Environment

  • Product Family: Software
  • Product: 
  • Component: Windows XP
  • Control System: Venus 1500 Version 3

 

Cause

  • Unknown.

Resolution

  • Follow these steps for XP: 
  1. Right-click My Computer, click Properties.
  2. Go to the Advanced tab.
  3. Click the Environment Variables button.
  4. There should be a PATH variable in the top list box. Select PATH, then click Edit and copy this information into a text file temporarily so that it can be restored later.
  5. Delete the PATH variable.
  6. Install the installer/patch (This should now succeed).
  7. Put the variable back for the user in case they need it. 

If the above solution does not work or fix the problem, then the issue may have something to do with user rights/permissions or access rights.

KB ID: DD1801589

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