BrightEye 83‑H – Unsupported Signal or Format

Potential Symptoms

    • INVALID indicator illuminated
    • Display does not show video
    • Signal intermittently appears

 

Environment

BrightEye 83‑H with laptop or HDMI source

Cause

    • Source output uses unsupported resolution or refresh rate
    • BrightEye does not scale or convert formats

Resolution

    1. Access source device display settings
    2. Set output to supported format:
        ○ 1280×720 or 1920×1080
    3. Set refresh rate to standard broadcast value
    4. Reconnect or power-cycle device if needed
    5. Verify signal again on BrightEye

For Temporary Operation

    • Lower resolution settings
    • Use test signal or alternate source device

KB ID: 000032157

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