Part of the Display Is Blank

Potential Symptoms

o    Missing display sections
o    Black areas on screen

Environment

DI-4000

Cause

    • Output not mapped correctly
    • Output inactive
    • Incorrect canvas sizing

Resolution

  1. Verify output mapping.
  2. Confirm outputs are active.
  3. Review canvas dimensions.
  4. Check ProLink positioning.
    1. Verify ProLink output positioning (Left/Top values) matches the physical display layout and canvas placement. 
  5. Save & Apply configuration.

KB ID: 000032016

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