Why Was My Salesforce User Frozen; Using FSMA With Active VPN

Topic

  • My Salesforce User is frozen.
  • Salesforce mobile app crash.
  • Field Service mobile app crash.
  • I'm unable to login to my Salesforce App.
  • I'm unable to login to my Field Service Mobile App.
  • "Something went wrong. Contact your admin." error when attempting to login.
  • Single Sign-On Error

 

Environment

  • Salesforce CRM Org
  • Salesforce Internal Org
  • Field Service Mobile App

Steps

  1. Escalate issue to your supervisor to have your user thawed by Daktronics IT.
  2. Once user is thawed but before you proceed to the Field Service Mobile App, please disable your VPN.
    1. Note: If you have a VPN, best practice is to disable it while using the FSMA. When done in FSMA, you may re-enable. Do not have your VPN and FMSA open simultaneously or Salesforce may freeze your user. This prevents the user from logging in. All data, licenses and permissions remain intact. This is a temporary state. 

KB ID: 000031368

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