Vanguard Schedule Studio; Scheduled Content is Not Playing When Expected; Incorrect Time/Date Settings on Controller

Potential Symptoms

  • Scheduled content is playing at the incorrect time of day
  • Scheduled content should be playing, but display is blank
    • "Currently playing" shows [Scheduled] Blank - 1 in Vanguard

Environment

  • Product: Vanguard Display
  • Component: VFC w/ DMP-5000
  • Control System: Vanguard Professional V4; Vanguard Schedule Studio

Cause

Time and date settings on the controller are incorrect.

Resolution

  1. Set time and date on the VIP:
    1. Log into the VIP web interface
      1. For assistance accessing the VIP web interface, contact Daktronics Technical Support
    2. Select the Time tile from the VIP dashboard
    3. If the incorrect Time Zone is set, select the proper Time Zone from the Drop Down arrow and select Save
    4. Select Synchronize
    5. Verify VIP time/date is now correct
  2. Set time and date on the DMP:
    1. Log into the DMP web interface
      1. For assistance accessing the DMP web interface, contact Daktronics Technical Support
    2. Select the Time tile from the DMP dashboard
    3. If the Time Zone is incorrect, select the correct Time Zone from the dropdown arrow and select Save
    4. Select Synchronize
    5. Once the page reloads, return to the DMP Dashboard and verify the time/date is now correct
  3. Set time and date in the NTCIP Menu:
    1. Log into the LCD menu of the controller, either locally or through the DMP web interface
      1. For assistance logging into the LCD menu, contact Daktronics Technical Support
    2. Select Shared
    3. Select Time
    4. Select Set Time
    5. If the current Time and Date on the controller, shown at the top of the menu, is not correct, follow the menu options to set the correct time and date
    6. Once complete, select Set Time once more to verify current time/date settings are now correct
  4. After all time and date settings have been set, verify scheduled content plays when expected.

KB ID: 000031288

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