"Content Studio could not log into the Venus Control Suite server using provided credentials" error when trying to launch content studio after enabling Multi Factor Authentication

Potential Symptoms

  • "Content Studio could not log into the Venus Control Suite server using provided credentials" error when trying to launch content studio after enabling Multifactor Authentication (MFA) in Venus Control Suite (VCS).
  • Unable to launch Content Studio after enabling MFA in VCS.
  • Content Studio may show no server connected.
  • Having issues opening up content studio after setting up MFA
  • Cannot launch content studio after setting up MFA
  • Content studio not opening after setting up MFA

Environment

  • Product: Venus Basic, Venus Select, Venus Professional, Venus Enterprise
  • Components: Content Studio
  • Control System: Venus Cloud-Based

Cause

  • Content Studio version being used does not support Multi Factor Authentication.

Resolution

KB ID: 000030034

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