FL-5000 Point of Sale (POS) interface not working, but price can be changed manually.

Potential Symptoms

  • FL-5000 Point of Sale (POS) interface not working, but price can be changed manually.
  • FL-5000 not updating with correct price, using point of sale.

 

Environment

Product: FL-5000

Component: Point of Sale (POS)

Control System: Fuelink 5

Cause

  • Incorrect Point of Sale (POS) settings.

Resolution

  1. Go to Configuration > Set POS Type and Product Names and select the protocol from the POS Type drop-down list.
  2. Enter the parameters to map the product names to POS prices.
    • Some POS types will automatically configure the POS parameters. 
  3. If the selected POS type cannot send cash/credit pricing for the same product, configure two identical products but with a POS Offset on the duplicate.
    • Refer to documentation provided with the specific POS interface for more information.
    • Ask the customer to send a price update from the POS and then go look at the displays to verify the prices were correctly updated. Be sure to revert back to correct prices in a timely manner. 

KB ID: 000029576

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