DMP Application is missing from Installed Windows applications

Potential Symptoms

  • DMP application that was installed is missing from the list of installed windows applications
  • DMP was in a working state now screen is black, taskbar is visable, DMP is missing from Start menu

Environment

  • Product Family:  Control System
  • Product: DMP-8000
  • Control System:  Venus Control Suite

Cause

An automated DMP update has failed during the installation process due to an error

Resolution

Manual Installation of Daktronics Media Player (DMP)

  1. Download and install the latest version of DMP-8000
    • Download the latest version of the DMP installer.
    • Run the Installer
      • Right-click the installer file and select "Run as administrator" to ensure you have the necessary permissions
  2. Follow Installation Prompts:
    • Proceed through the installation wizard, following the prompts to complete the installation.
    • Take Note: If any errors occur during this process, document:
      • The exact error message.
      • The specific step in the installation process where the error occurred.
      • Any error codes provided.

Run Windows Repair Procedures

If you encounter an error during the DMP installation, follow these standard Windows repair procedures:

  1. Open Command Prompt
    • Press `Windows + R`, type `cmd`, and press `Enter` to open Command Prompt. Alternatively, search for "Command Prompt" in the Start menu.
  2. Run Check Disk (chkdsk):
    • Type the following command to check the C: drive:
chkdsk c:
    • If you see the prompt:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
    • Press Y and hit Enter.
  1. Reboot the System:
    • Reboot the computer. Windows will automatically run chkdsk on the C: drive during startup. Wait for this process to finish.

Retry DMP Installation

  1. Reboot the DMP:
    • After the system has rebooted and completed the chkdsk, you will be back in Windows.
  2. Attempt DMP Installation Again:
    • Try running the DMP installer again with administrative privileges.
    • Document Any New Errors: If any errors occur, note them as you did previously.

Additional Troubleshooting (if needed)

If the installation continues to fail, consider the following additional troubleshooting steps:

  1. Check Event Viewer:
    • Open Event Viewer by searching for it in the Start menu. Look for any application logs around the time of the installation attempt for more detailed error information.
  2. Run System File Checker (SFC)
    • Run the following command in an elevated Command Prompt:
    • sfc /scannow
    • This will scan for and repair any corrupted system files. Wait for this process to finish.
  3. Retry the installation of DMP

Conclusion

By following these steps, you should be able to successfully install the latest version of the Daktronics Media Player or diagnose the root cause of any installation errors. 

KB ID: 000029505

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