SportApp is crashing on launch or during operation, latest packages not downloaded from the AJT dashboard
Potential Symptoms
- SportApp is crashing during use of the program or when trying to boot it up.
- May see errors similar to the following in AJT logs.
- Load Error: INLINE_FACEBOOK (VX_TYPE_GRAPHIC_SPRITE) *** File not found: c:\programdata\ajt systems\mam\espn\espn 2020\scoreboards\espn_cfb_2020_scorebug\graphics\social media icons\Facebook.png
- Load Error: PossHome (VX_TYPE_FRAME) *** Property Link failed to initialize
Environment
- Product: AJT Livebook
- Components:
- Control System: SportApps
Cause
- Customer hasn't downloaded the latest graphics from the AJT dashboard.
Resolution
- Direct the customer to download their latest packages off of the AJT dashboard.
KB ID: 000028999
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