Missing or incorrect JSON data from league providers.
Potential Symptoms
- Missing JSON data from league providers
- Incorrect JSON data field from league providers
- Issue started after a recent update by Daktronics or the league provider
- Data field was present before but is no longer showing or has the incorrect information
Environment
- Product: Data Studio
- Components: Data Studio, Data Studio Basketball, Data Studio Baseball, Data Studio Football, Data Studio Volleyball
- Control System: Venus Control Suite (VCS), Show Control System (SCS)
Cause
- A recent change in the Daktronics software or league provided stats could change how the data is shown in the content
Resolution
- Verify data source is set up correctly using the corresponding KB's
- Use the proper escalation process to get the case to Service Engineering for review
KB ID: 000028744
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