Daktronics Service Partner onboarding common resolutions for Learning Center

Topic

This article helps understand and resolve issues preventing you from completing the Learning Center Courses for Daktronics. Firstly, please confirm your computer meets the minimum requirements in the ‘Computer Setup’ course

Environment

  • Daktronics Learning Center
  • Onboarding for Service Partners

Steps

👇Click on the arrows to open each section.

Unable to Open Courses

Yellow Banner– Not Authorized to Register for This Activity

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  • Revert to previous page and attempt to reopen the course.
  • If you're required to complete this activity and can't, please talk to your learning administrator.

Red Text – Unauthorized Access is Rejected

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  • Clear your browser cache. (see How To Clear Browser Cache)
  • If this is a scheduled activity, it may have passed its start date and/or registration deadline. If it has, then you can't access it. Keep in mind that if the activity is part of a structure, you can't access any of the activities once the top-level ""parent"" activity has passed these deadlines.
  • Some activities have expiration dates, subscription lengths, or access duration limits. Once expired, you can't access the activity anymore.
  • If you're required to complete this activity and can't, please talk to your learning administrator.
Unable to Click on Courses in the Curriculum

This Likely Means you are not Registered for the courses yet.

  • Verify you have registered for the curriculum.
  • There is a blue Register button at the top of the curriculum intro.
  • Some courses will have the Register button inside the 3 dots at the top of the curriculum intro.
Course Window Won’t Open

Move to a different internet browser. Sometimes, if a pop-up window is stuck on a load screen, moving to a different internet browser reattempting the course will be successful.

  • Confirm Pop-up have been Disabled

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  • If you see this icon in your search bar, this is why you are not able to see the new pop-up window to view the course. Following these steps will allow the pop-up window to be viewed.
    Completion of the Curriculum Isn’t Triggering

    If you are seeing a 100% inside the curriculum, but not in the curriculum thumbnail on the Initiative page.

    • Click the “Next” button on the bottom right of the curriculum page to manually trigger the completion. If you do not see this please check that you are seeing the entire window.
    • If this button is inaccessible, please contact your learning administrator.
    Verify Account is Active

    If you are unable to access the learning material it is possible that the allotted time to complete the coursework has expired. The days remaining will be displayed in the Initiative thumbnail. If you're required to complete this activity and can't, please talk to your learning administrator.

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    KB ID: 000028649


    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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