Daktronics

Daktronics Learning Center course issue resolutions

Topic

This article aims to assist in understanding and resolving the issues that hinder the completion of the Learning Center Courses for Daktronics. First, ensure that your computer meets the minimum requirements specified in the 'Computer Setup' course.

Environment

  • Daktronics Learning Center
  • Onboarding for Service Partners and AV Integrators 

Steps

▶️ Use the arrows to expand and collapse each section. 

Unable to open courses

Yellow Banner– Not Authorized to Register for This Activity

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  • Please return to the previous page and try to reopen the course. If you are required to complete this activity and are unable to do so, contact your learning administrator for assistance.

Red Text – Unauthorized Access is Rejected  

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  • Clear your browser cache. (see How To Clear Browser Cache)
  • If this is a scheduled activity, it may have passed its end date and/or registration deadline. If it has, then you can't access it. Keep in mind that if the activity is part of a structure, you can't access any of the activities once the top-level ""parent"" activity has passed these deadlines.
  • Some activities have expiration dates, subscription lengths, or access duration limits. Once expired, you can't access the activity anymore.
  • If you're required to complete this activity and can't, please talk to your learning administrator.
Unable to click on courses in the curriculum

This probably indicates that you have not yet registered for the courses.

  • Verify you have registered for the curriculum.
  • There is a blue Register button at the top of the curriculum intro.
  • Some courses will have the Register button inside the 3 dots at the top of the curriculum intro.
Course window won’t open

Move to a different internet browser. Sometimes, if a pop-up window is stuck on a load screen, moving to a different internet browser reattempting the course will be successful.

  • Confirm Pop-up have been Disabled

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  • If you see this icon in your search bar, this is why you are not able to see the new pop-up window to view the course. Following these steps will allow the pop-up window to be viewed.
    Completion of the curriculum isn’t triggering

    If you are seeing a 100% inside the curriculum, but not in the curriculum thumbnail on the Initiative page.

    • Click the “Next” button on the bottom right of the curriculum page to manually trigger the completion. If you do not see this please check that you are seeing the entire window.
    • If this button is inaccessible, please contact your learning administrator.
    Verify account is active

    Inability to access the learning material may indicate that the time allocated for completing the coursework has lapsed. The remaining days should be visible on the Initiative thumbnail. If completion of this activity is mandatory and you are unable to do so, it is advisable to consult your learning administrator.

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    KB ID: 000028649

    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

    The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.