Daktronics

LCD Digital Signage: Content is displaying on LCD upside down

Potential Symptoms

  • Image is upside down on LCD
  • VCS is showing content correct
  • DMP Monitor is showing content correct 

Environment

  • Product: LCD
  • Component: DMP-8121, DMP-8122, DMP-8124 
  • Control System: Venus Control Suite

Cause

  • LCD display was mounted upside down causing the image to display upside down as well.
    • This generally only occurs with Portrait setups, although it can potentially happen with a Landscape Setup; 
      • Landscape Rotation is configured to 0 by default
      • Portrait Rotation is configured to 90 by default 

Resolution

  • Mount the LCD in the correct physical orientation

Note: The steps for a multi LCD setup may become much more involved. It is recommended to have the display physically oriented the correct way if at all possible

For Temporary Operation


Follow the steps below only if the physical orientation cannot be corrected

1x1 single LCD systems

  • Access DMP interface
    • Select Outputs
      • Sign 1 - Sign Configuration
      • Output Location
        • Note: If the display has Bezel Compensation, Rotation will be found under Bezel Compensation
          • Will need to change "Display Mode" to "Manual"
      • Edit "Rotation" accordingly 
        • If Portrait - 270
        • If Landscape - 180

Multiple Display Setups

  • Access the DMP interface 
    1. Access View Mode
      1. Under Outputs select Sign 1
      2. Within the “Sign Configuration” change “Display Mode” from “Single Rectangle” to “Manual”
      3. Once set to Manual the “Manual View Configuration” window will open below
        1. Each physical display will have a View
          1. View 1 will coincide with display 1 (Left most)
          2. View 2 will coincide with display 2 
            1. It is important that these values are entered according to the display and view
    2. Once the View Modes are presented - Manual View Configuration, the rotation can be edited
      1. Within the appropriate View, select the applicable Rotation
    3. Once completed select Save

 

Note: It may be necessary to manually configure the Views and Source/Destination Values. Only if they are not already populated, follow the steps below

 

Utilize the linked Spreadsheet for some guidance on the Source, Destination and X/Y values - Manual View Mode Configuration

 

  1. Once Manual View mode is accessed there may only be one View mode showing - This represents the entire canvas. There will need to be Views added for each individual display
    1. Click the "Add View: button
  2. From within the “Manual View Configuration” we will need to configure the x/y and width/height of each View (display). An example worksheet has been saved for review and insight
    1. Width/Height - “Source” within each view is the LCD. It will follow portrait values
      1. 1080x1920 – width/height
    2. Width/Height - “Destination” within each view is the GPU of the PC. Since it is configured to a landscape output it will follow landscape values
      1. 1920x1080 – width/height
    3. x/y coordinates – with the addition of each display after View 2 the value of the:
      1. Source x will be the sum of the total displays portrait – 1080 x # of displays
      2. Destination x will be the sum of the total displays landscape – 1920 x # of displays
  3. With the views built out for each display we can then select the appropriate View and rotate as needed
  4. Once the views have been edited select save to save the configuration

 

KB ID: 000027661

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.