Daktronics

All Sport Pro: iPad Will Not Load Web App; Wrong IP Address

Potential Symptoms

  • All Sport Pro iPad is not loading the web app.
    • Can control through laptop normally using localhost:5000.
  • While on the same network, iPad is not opening to the pre-configured All Sport Pro software.

Environment

  • Product: All Sport Pro (ASP)
  • Component: iPad
  • Control System: Studio One

Cause

  • All Sport Pro software is installed on another device.
  • IP Address is not set to the expected Address.

Resolution

  1. Locate the correct device with the All Sport Pro software.
    • Ensure you are able to log into the web app.
  2. Use Safari to access the All Sport Pro web app.
    1. For assistance accessing the web app, contact Daktronics Technical Support. 
  3. Log in to confirm access.
  4. Set the laptop to a static IP address to prevent similar issues in the future.

Correct home screen shortcut

  1. While logged into the web app, tap the share icon image.pngon the browser.
  2. Scroll towards the bottom for the "Add to Home Screen" option.
    • This will only be an available option once logged into the All Sport Pro Application.
  3. Delete the existing shortcut to ensure future users do not open the incorrect icon.
    1. Firmly press on the icon and hold until a "-" symbol appears in the top right.
    2. Press the "-" to remove the application.
    3. Select Delete option.

KB ID: 000027617

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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