Easy Drop Weather Content Will Not Display On Sign, Unknown

Potential Symptoms

  • Able to create and publish Easy Drop content, but sign only displays the background, the numbers and icons do not show on sign.
  • Content looks correct in Web Compositor.
  • Playlist is correct in every way.
  • Data Studio is active, and shows data field.
  • Display has correct location in VCS, and all settings appear to be correct in VCS and on controller.

Environment

  • Product:
  • Component: Easy Drop Weather Data Feed
  • Control System: Venus Control Suite

Cause

  • Unknown

Resolution

  • Unknown

For Temporary Operation

  • Change the location of display in VCS to a different city, save it, then change it back to the correct location and save again.
  • Also can try to disable the Easy Drop Weather feed and enable is again.
  • If using a Dak-pooled cell modem, assign a static IP configuration to the VIP.
    • IP: 172.16.192.30
    • SM: 255.255.255.0
    • GW: 172.16.192.14
    • DNS: 8.8.8.8
    • DNS: 8.8.4.4
  • If using a Dak-pooled cell modem, assign a static DNS server to the Alternate DNS on the DMP.
    • DO NOT ADJUST ANY IP SETTINGS.
    • Alternate DNS: 8.8.8.8

KB ID: 000027232


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