Daktronics

Unable to open Content Studio from the Media Library in Dak Hosted VCS, unknown issue

Potential Symptoms

  • Unable to open Content Studio from the Media Library in Dak Hosted VCS in either way that we can.
    • rtaImage (1).jpg
    • CS3.jpg
    • rtaImage.jpg
  • Can open it manually from the computer through the start button in Windows.
 

Environment

  • Product Family: Message Displays
  • Product: 
  • Component: Content Studio
  • Control System: Venus Control Suite

Cause

  • An issue was discovered with the launch of the new Media Library App.

Resolution

  • A fix has been pushed out to Venus Control Suite and Content Studio should open as expected from all versions of the Media Library.

For Temporary Operation

  1. Manually open Content Studio from your PC:
    1. Click on the Windows Start button and navigate to the Content Studio program and open the program.
    2. If prompted, enter the account name from Venus. ​​​​​
      • VCSAccount.jpg
      • CS_Account.jpg
    3. This will open Content Studio and you should be able to open up each messages from there.
  2. The legacy Media Library has been temporarily re-enabled in the Venus app and will open Content Studio as expected.

KB ID: 000027121

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