All Sport Pro: My iPad is stuck on blank All Sport Pro screen

Potential Symptoms

iPad connects to All Sport Pro, but gets stuck on blue loading screen:

Graphical user interface, text, email  Description automatically generated 

Note: Other non-iOS client devices DO NOT get stuck on screen 
Network connections are working
 

 

Environment

  • Product: Scoreboards 
  • Components: iPad client device 
  • Control System: All Sport Pro UX 

Cause

  • All Sport Pro versions 23.3.802 and newer only run on iPad’s using iOS version 15 and newer. 

Resolution

Update iPad to iOS 15+ or latest iOS version available.

KB ID: 000027113


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