LCD Digital Signage FAQ
Topic
Environment
- LCD displays (various vendors)
- Mounts (various vendors)
- DMP-8120 series
- DWP
Steps
A: Equipment is delivered to the site and needs to be stored in a secure location.
Q: Where do I get help if there is damaged equipment?
A: For any broken or damaged equipment, contact the vendor:
LG® – https://www.lg.com/us/support/business
NEC® – https://www.sharpnecdisplays.us/contact-support
ELO® – https://myelo.elotouch.com/support/s/
Legrand®/Chief® – https://www.legrandav.com/contact_us/contact_us
Peerless-AV® – https://www.peerless-av.com/pages/customer-care-contact
Outside the U.S. and Canada: +1-605-275-1040
www.daktronics.com/support
A: The customer is responsible for the structure and its integrity.
Q: Who is responsible for procuring any lifts and/or ladders needed for the installation?
A: Typically the customer is responsible unless arangements are made between customer and installer.
Q: Who is responsible for electrical power and data cabling?
A: Typically the customer is responsible unless arrangements are made between customer and installer.
Q: Who is responsible for wall repair, painting, etc.?
A: The customer is responsible for drywall work, repair, and painting if necessary.
Q: What if a dispute arises regarding installation work? Who should the customer or installer contact?
A: Installation partners are responsible for remediating disputes arising from their work or contact with the customer. Statements of work must be created, agreed to, and adhered to. Customers should reach out to Daktronics if satisfactory resolution is not accomplished working with installation partner.
Q: Who is responsible for all clean-up and material disposal?
A: The installation team is responsible for all clean-up.
Q: When is a project considered "complete"?
A: Installation partners will require and furnish agreement to a statement of work and a completion form to be signed by the customer; acceptance indicates completion of project.
KB ID: 000026737
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