Daktronics

Planet Tech IGS-4215-4P4T2S (A-5110612) Troubleshooting

Topic

Planet Tech IGS-4215-4P4T2S (A-5110612) Troubleshooting

Environment

  • Products: Standard Audio Fiber Box, 500HD, 1500HD
  • Components: A-5110612 Planet Tech IGS-4215-4P4T2S Switch, A-5110614 SFP Transceiver Planet Tech MGB-TSX2
  • Control Systems: 

Steps

  1. Ensure power is connected to the green terminal block:
    1. On the Blue version of the switch, Red to PWR1 pin 1 (+) and black to pin2 (-).
    2. On the Black version of the switch Black to PWR1 pin 1(-) and Red to pin2(+).
      • audio.png
  2. Verify the SFP card is seated fully in either slot 9 or 10. 
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  3. Verify ethernet and fiber connections are plugged in all the way
    • Fiber box: ADC1 should be plugged into a POE port, Router, Control, and Dante ports should be plugged in
    • Control Enclosure: The amplifier network port and Dante primary port should be plugged in
  4. Verify Network Activity:
  • P1 LED located just under the PLANET logo should be illuminated to indicate switch has power
    • If P1 LED is not illuminated:
      1. Verify proper connections to power supply, PWR1 Red to + and Black to -
      2. Verify power supply is supplying 48VDC
      3. Try connecting power to PWR2 inputs, verify P2 LED Illuminates
  • The link light on port 9 or 10 should show link and activity
    • If the link light doesn't illuminate:
      1. Switch SFP ports to see if the other one works
      2. Bypass fiber jumpers, if it starts working, replace the fiber jumper
      3. Test fiber cable and re-terminate as necessary
      4. Verify power and connectivity at the other switch
      5. Replace SFP card
      6. Replace Switch
  • Each ethernet jack also has an activity LED that will illuminate when a cable to other equipment is connected
    • If these LEDs are not illuminating:
      1. Check ethernet cables and connections
      2. Verify connection on the opposite end of the ethernet cable
      3. Connect a known working cable and equipment (laptop)
      4. If still not illuminating, replace switch or try other port.
Reload the configuration file to the network switch to see if that resolves the issue: How to program a Planet Tech IGS-4215-4P4T2S network switch

KB ID: 000026687

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