Content Studio: I cannot import my Photoshop file

Potential Symptoms

Not able to import Photoshop (PSD)  files, can import PNG, JPEG, etc. 

Environment

  • Product: Importing Graphics
  • Component: Content Studio Version 4
  • Control System: Show Control version 3.5 or later

Cause

The direct import of Photoshop  files are not supported with Content Studio version 4. 

Resolution

Convert the file format to PNG and then import.

Related Resources

Show Control: What are the system or software requirements for Show Control Display Studio (SCS)?
 

For Temporary Operation

A 64-bit compatible piece for PSDs may work with some updates.  Check online for ways to Show PSD Icon previews in Windows 10 file explorer.  

 

 

KB ID: 000026637


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