eCCB WiFi shows No Internet Connection when trying to connect or when connected, Unable to enter password

Potential Symptoms

  • Shows No Internet Connection for eCCB wifi when connected or when trying to connect.
    • image.png
  • Not able to log into display.

Environment

Product Family: Message Displays
Product: eCCB
Component:
Control System:

Cause

  • Password not entered for eCCB wifi.
  • Unable to enter password.

Resolution

  • Open WiFi settings in the settings app.
  • Click on the gear icon or letter 'i' on the right of the eCCB wifi. (This will open up more details/properties for the eCCB wifi.)
  • Select "Forget" or "Forget Network".
  • Return to WiFi settings.
  • Select the eCCB wifi and enter the password.
  • Once connected to eCCB wifi, log into the eCCB display following How to log into the eCCB displays, DD3542821

KB ID: 000026035


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