eCCB Shows Test Patterns But Will Not Show Content, Firmware Issue

Potential Symptoms

  • Communication error [Error: Can't retrieve the message list] when on the index page 192.168.0.2/ECCB/Index.html
  • Communication error [Bad Gateway] Error when on the message creation page 192.168.0.2/ECCB/EditMessage.html
  • Sign will show test patterns but not content.
  • image1.png
  • image0.png

Environment

  • Product Family: Message Displays
  • Product: eCCB
  • Component: Display
  • Control System:  Web Browser User Interface

Cause

  • Firmware issue.
  • Seen on 2022.03.22-b2416

Resolution

  • Update firmware to latest release, 2022.06.27-b2427 or higher

KB ID: 000025830


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