Loss of Sync Prolink 5 Port A or B in IDM or VCS Diagnostics, SATA Socket Broken.

Potential Symptoms

  • SATA cable will not stay seated in module.
  • IDM may indicate Loss of Sync Errors on the modules and/or PLRs.
  • IDM may indicate Checksum Error on the modules and/or PLRs.
  • If there is any other break in signal or power there may be one or more modules blank: One break is usually nonvisual.

Environment

  • Product Family: Billboards, Video, Message Displays
  • Product: DB-4000, DB-4100, DB-4101, DB-4200, DB-4202, DB-5000, DB-6000, DB-6400, DVX, DVN, RTX, GP3, GP4, GS6, GT6, ECCB, DXB-0100, BLD-0100, DVX-1162
  • Component: Module
  • Control System:

Cause

  • Failed SATA socket on module.

Resolution

  • Replace module

KB ID: 000023980


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